Junk King is known as an eco-friendly junk removal business. However, at our core, Junk King is a logistics company. All the systems we’ve built are designed to help our franchise owners manage and grow their fleet – and their profits. We have a proprietary software, for example, that can manage more than 400 Junk King trucks!
With the right systems and technology in place, you can make any business a great business. Here are three reasons why technology is extremely beneficial to a business’ infrastructure and profitability (and why you should invest in a business that’s invested in its tech).
Improved Customer Relations
We can do a lot of nifty things with tech these days. We can order a rideshare service, have food delivered and share photos with our friends and family. When it comes to business, however, one of the first and foremost functions of technology is to support and maintain positive relationships. In today’s world, it’s necessary for businesses to communicate with customers—new, old, and potential—quickly and clearly.
At Junk King, we’re rated nationally for our customer service, and that means a lot to us. We understand our customers’ time is valuable, so we call them 15-30 minutes ahead of every job. We also know their money is hard earned, so we offer free, no obligation on-site estimates.
While our national competitors have begun hiding their pricing, we’re more transparent with ours. Or new, convenient and easy-to-use online pricing estimator makes getting an estimate for our junk removal services fast and simple! We know it’s important for our customers to have an accurate understanding of how much the job is going to cost them, and this tool enables them to obtain pricing based on how much room their junk will take up in our trucks.
Technology helps businesses understand cash flow, as well as necessary resources, time and physical space. With all of this information readily available, businesses can perform more efficiently. At Junk King, for example, we encourage online booking by offering $20 savings on jobs $100 or more. Of course, we also take bookings over the phone, but allowing customers to book, schedule or order online supports a more streamlined operation.
Trust and Security
At the end of the day, it all boils down to trust. Customers trust they’re doing business with a company that has their best interests in mind, will provide quality service and won’t take advantage of their time and money. Technology can be a key component in positive customer relations and efficient operations—given that you’re transparent about why and how it’s being used. Customers should feel secure and have a clear understanding of how their information is being used and how these systems benefit them.
And, speaking of security, technology can offer businesses a leg-up when navigating the changing needs of your customers! For example, we adapted our daily operations during the peak of the COVID-19 pandemic to ensure the health and safety of our customers, employees and communities. We incorporated virtual estimates, which allows customers to send photos to the Junk King team for a touchless price quote.
When customers have the ability to use technology to seamlessly interact with a business, and understand what it requires from them, it affirms a stronger image of the business in their minds. But don’t just take our word for it – check out one of our recent and glowing customer reviews!
“[Junk King] called when they were on their way and arrived when promised. They assessed my pile of junk and gave me a firm price before they started. The workers were very courteous and worked hard. They even swept the garage clean when they were finished. I would definitely hire them again.”
Interested in a business opportunity that’s invested in tech and innovation? Learn more about becoming a Junk King franchisee.